Job Details

Job Details

dnata catering
General - All General
Any Work Types

Creating fresh award-winning meals and delivering outstanding service, dnata catering is Australia’s largest inflight catering company.

With a geographically diverse footprint, the company employs over 3,000 people across 11 cities, produces over 25 million meals and services over 250 thousand flights each year.

Offering a suite of services, dnata catering is more than an inflight caterer, managing buy-on-board catering programs, providing inflight retail solutions and operating airport lounges.

Parent company dnata - part of the Emirates Group – is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports.

Offering ground handling, cargo, travel, and inflight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,800 flights, carries over 8,450 tonnes of cargo, assists over 243,000 passengers, books over 21,000 hotel stays and uplifts over 320,000 meals.

The Opportunity

We currently fantastic opportunity for a Resource Allocator to join our Workforce Planning Department at our dCAT catering unit in Brisbane Airport.

As a Resource Allocator you will be responsible for managing the Supply and Demand of our dnata catering workforce.

The role will ensure that all roster management and supply and demand is in accordance with national processes within the Ground Star system.  You will be processing shift changes/swaps, training, overtime, labour hire update, leave and reviewing supply and demand constantly to ensure staffing coverage is met. 

Key Responsibilities 

  • Administer staff/roster movements and the allocation of Labour hire and overtime whilst adhering to all EBA and business requirements
  • Ensuring systems data entry and integrity, reports and providing first level as well as input into creating rosters
  • Act as primary contact for staff queries relating to the published roster and related forms
  • Update systems to reflect accurate staff allocation and shifts
  • Cover absenteeism, upload labour hire data, prepare and distribute day sheets for all areas of the Catering Business
  • Provide regular feedback on all allocation processes highlighting any opportunities to the Labour planning Analyst , Workforce Planner and Catering business
  • Maintain an understanding of EBA and Industrial Relations requirements and ensure that they are applied correctly (including payroll compliance)
  • Reporting on requirements for the development of system processes
  • Delivery of a high level of customer service to internal/external customers

Selection Criteria 

  • Previous workforce planning experience in a similar role
  • Understanding of and experience in the allocation of resources
  • Excellent organisational and planning skills
  • Demonstrate ability to effectively work under pressure and to take accountability for your work to ensure business objectives are met
  • Ability to model, influence and encourage positive behaviours and contribute to a team environment
  • Ability to adapt to the changing needs and priorities of the business
  • Self-motivated, possessing and demonstrating strong communication, customer service and interpersonal skills
  • Positive, professional and mature attitude towards workplace
  • Demonstrate pro-activeness, can-do attitude and interpersonal skills including conflict resolution skills
  • Decisiveness under pressure, strong work ethic with emphasis on reliability and punctuality considered essential
  • Ability to understand and apply policies, process and Awards/EBAs
  • Strong level of computer literacy skills

dnata catering has a great working environment with the opportunity to work with a friendly, engaged and award-winning team. You will be rewarded with a supportive culture within a large organisation, and a competitive salary that is negotiable for the right candidate dependent on skills and experience.

To apply for this exciting opportunity, please visit our jobs website as follows:

Please be sure to include a covering letter addressing the key criteria set out in the Job Advertisement shown here as the first page of your resume. 

April 15, 2019 18:32