Job Details

Job Details

Belgravia Health & Leisure Group Pty Ltd
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General - All General
Any Work Types
VIC, Windy Hill Fitness Centre - Essendon 3040.

Customer Contact Centre

VIC, Windy Hill Fitness Centre - Essendon 3040

  • Great career paths and development with an entrepreneurial organisation
  • Free facility access 
  • Opportunity to make a real difference to our community 

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand. 

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

The Role

The Customer Experience Coordinator will work closely with the Sales, Marketing Communications team and Operations to put the customer at the centre of everything we do by executing a high-quality customer experience strategy across all Belgravia Leisure products.

This position is responsible for developing and managing the customer journey to maximise new customers, growth, retention and profitability through the development of channel strategies, on-boarding, customer insights and the implementation of local and national sales through lead generation plans. The successful applicant should be willing to participate in outreach program. This position may involve local and interstate travel, early morning, late evening and/or weekends. 

Key Accountabilities

  • Conduct frequent Customer Experience training as per the annual training plan
  • Provide a high level of enthusiasm and direction to the Membership, Customer Service and Management teams including an annual training plan and training resources
  • Preparation, update and management of sales targets via local lead generations plans for all national campaigns
  • Analysis and reporting of sales performance, both successful and unsuccessful, to increase the success of marketing campaigns
  • Be the voice of our customers via the Ask Nicely and Mystery Shopper Programs in order to grow market penetration

ESSENTIAL

  • Working with Children Check (or equivalent)
  • National Police Check
  • Current CPR
  • Current First Aid Certificate (Workplace Level 2)
  • Previous experience in a similar position
  • Strong verbal/written communication and presentation skills
  • Flexibility to travel interstate to meet business needs
  • Excellent leadership and influencing skills
  • Familiarity with the OH&S legislative guidelines

DESIRABLE

  • Track record of consistently meeting/exceeding sales quotas, both personally and as a leader
  • Demonstrated skills at building and leading front-line sales teams
  • Tertiary qualifications in Marketing

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

August 14, 2019 1:15